Thank you for doing business with Brothers Industrial Sales & Services.
We value your business, so in the event that you are not entirely satisfied with your purchases or our services, we are here to help because we put our customers first.
If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you ten (10) business days to return or exchange an article purchased from BISS with a valid receipt. If returned within the specified period, you are eligible for a full refund within thirty (30) calendar days of your purchase, depending on bank policies.
To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus item, manuals and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund to your account or via your original method of payment excluding any shipping charges.
If you have any further questions or would like to request a refund, please do not hesitate to contact us.
Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.
If your return is approved, we will initiate a refund to your account (or via your original method of payment).
Regrettably, at this time we are unable to offer refunds on:
You will receive your refund credit within thirty (30) days, depending on bank policies.
We do not offer refunds for final sale items, unless they are defective.
If you haven’t received a refund yet, first check your bank account again.
Then, if applicable, contact your credit card company, it may take some time before your refund is officially
posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bissjamaica.com
You will be responsible for paying for your own costs for returning your item to us. Shipping costs are non-refundable for items ordered.
If you receive a refund, the cost of return shipping will be deducted from your refund.
In addition to our Returns & Refund Policy, as a BISS customer you may choose to cancel a PO with us. In such an event, you will be responsible for paying all costs related to services completed up to the point of cancellation.
For items specially ordered relating to your PO, you will be responsible for all costs (product, shipping and customs duties are non-refundable for those items).
If you receive a refund, these will be deducted from your refund.
If you have any questions on how to return your item to us, contact us at sales@bissjamaica.com
